How do you know that you are dealing with a top-quality SIP trunking provider? These five characteristics will go a long way towards giving you that assurance. Look for these characteristics before you choose a SIP service provider, and set your business up for success.
SIP trunking is a communications protocol that routes your voice phone calls over your broadband Internet data connection. When you use this protocol, you can eliminate your traditional phone service provider and save money in the process. Rather than paying for excess capacity that your business will not use, you can buy exactly the bandwidth you need to get the job done. Here are 5 characteristics shared by the top SIP trunking providers:
1. History of Success
SIP trunking is not a very old protocol; it was invented in 1996. No company that solely provides SIP service has been around for that long. When you are evaluating traditional phone service providers, some of them have a decades-long history of providing high-quality service. Most SIP trunking providers do not have this history, so you will need to evaluate them on a much shorter timescale.
2. Competitive Pricing
SIP trunking providers have many different levels of service and pricing models that they may offer. Some SIP trunking providers offer service for no money at all, but it is probably not wise to trust your phone service to a free provider. On the other hand, some SIP trunking providers set prices based on what they feel the market will bear, with a tenuous relationship at best to the cost of providing the service.
3. High-Quality Hardware
High-quality hardware is a requirement for SIP trunking providers. If the provider itself does not have excellent servers and a reliable connection to the Public Switched Telephone Network (PTSN), they will not be able to provide you with the service you need. With Cloud SIP Trunking, you don’t have to worry about any hardware.
4. “Last Mile” Connection
Many SIP providers guarantee to maintain a high quality of service. Cloud SIP providers take the complexity out of making sure your connection is quality and monitor that quality in real time. For your business, the actual physical wires that connect your location to the Internet must be able to handle the increased bandwidth of voice traffic. Having a quality internet connection is a must have.
5. Features You Need
It’s your choice as to what features your business needs and should be paying for. Features such as CDRs, integration with dialers, redundancy, are services that may be valuable to some businesses, but perhaps not to all businesses. When you choose a provider, make sure they offer features and services that you actually need, not just a laundry list of everything under the sun.