If your business already uses a broadband Internet connection, SIP Trunking may be a good fit for you. Who will be your SIP Provider?
SIP Trunking is a method for connecting both Voice over Internet Protocol (VoIP) phones and analog telephones to the Internet. Rather than having a traditional connection to the public switched telephone network (PTSN), SIP Trunking allows your phone calls to use the same connection as your broadband Internet service. By eliminating a communications provider, SIP Trunking can save your business up to 70 percent on your phone service. In order to take advantage of this communication protocol, you will need to contract with an SIP provider. SIP providers maintain their own connections to the PTSN, and are responsible for routing your voice calls to this system if necessary. When you are evaluating SIP providers, look for these seven characteristics.
1. History of Success
SIP Trunking has been around since 1996. That means no one has been providing SIP services for terribly long yet. When you are researching SIP providers, be sure to choose a provider that has a history of providing quality service to businesses like yours.
2. Balance of Price and Service
SIP providers have a wide variety of pricing plans, ranging from $0 to around $50 per line, per month. In general, the more you pay, the more services you receive, but not always the best service. Make sure your provider offers the services you need at the right price.
3. Geography Matters
SIP Trunking is an Internet based service, so you can actually choose a provider from anywhere in the world. While it is possible to use a provider from anywhere you like, there are advantages to using a nearby provider, with personnel that can assist you in person if you have problems.
4. Multiple Services Available
Many broadband Internet providers also offer SIP service. Check with your current Internet provider and prospective SIP providers to see if they offer combined services that may save you even more money.
5. Quality Hardware
SIP providers must have high-quality servers and a reliable connection in their location. Additionally, if your business has a legacy PBX, you will need an Integrated Access Device (IAD) to make the connection. Be sure that your SIP provider uses high-quality hardware from a reputable manufacturer.
6. Quality of Service
In order to match the quality of traditional voice service, your SIP provider must be able to meet certain standards for the timely, accurate delivery of your phone calls. Quality SIP providers publish measurements of their connections. Be sure to choose a provider that offers a Packet Loss of less than 1% and Latency of less than 150 milliseconds.
7. Additional Options
Does your business need to use encryption or fax machines or other hardware that connects to your phone service? Be sure that your SIP provider supports whatever additional hardware and protocols your business uses.
If your business already uses a broadband Internet connection, SIP Trunking may be a good fit for you. If you are considering upgrading to broadband Internet, keep SIP Trunking in mind when you research Internet providers. Combining services can simplify your hardware requirements and significantly lower your overall costs. When you choose an SIP provider, be sure to look for the seven characteristics reviewed here.