Couple buys car from dealership with SIP trunks

9 Things Car Dealers Should Ask Before Moving to SIP Trunks

SIP trunking is becoming the popular choice for auto dealer communication systems. It’s inexpensive, flexible, and easy to use. What’s a dealership not to love? Connecting to a SIP trunk is not complicated, and many vendors provide the support and tools to make it pain-free. However, not all SIP services are created equally, and your business telephone system is a critical part of your dealership’s technology infrastructure, so it is essential to get the relevant details before you choose a provider and make the switch.

Here are a few things you want to be sure you know.

Does the service utilize only Tier-1, redundant networks?

Voice service disruption can mean lost customers and increased costs for your dealership. To ensure that you get the reliability and high-quality performance you need, insist that the service you select operates using only Tier-1 upstream providers with redundant networks to route the SIP trunk traffic.

How much will it cost?

That might seem like a simple question, but some vendors have a bunch of hidden fees and convoluted pricing structures that make it hard to tell. The simplest pricing methods offer a low, monthly price for each SIP channel, low initial costs for porting, simple monthly pricing for add-on features, and low rates for international calling.

Can You Easily Manage Your SIP Trunks?

One reason car dealers choose SIP trunking is to minimize the effort of telecommunications maintenance and administration for their technical resources. Therefore, it is important to be sure that the SIP solution you select can be managed with online, self-service tools that are easy-to-use and available from anywhere.

What are the internet bandwidth requirements and policies?

Because your voice calls with be traversing the internet, you need to be sure that you have enough bandwidth to support the number of expected concurrent calls. You also should understand the policies of the vendor. Some vendors require that you get internet bandwidth from them, while others, like SIP.US, let you select the connectivity that provides the highest quality and most value in their area.

What are toll fraud protections in place?

Toll fraud is an increasingly widespread problem in the entire business communications industry as malicious actors devise new ways of stealing money from businesses. The scheme often involves unauthorized international phone calls. Any vendor that you consider should be able to verify that they have automated systems in place to protect their SIP trunks and customers by detecting toll fraud or other suspicious activities.

What are the contract terms and cancellation policies?

Each SIP trunking provider has its own contracts and policies, so be sure that you understand the term for which you are obligated and what it takes to cancel if you aren’t happy with the service. SIP.US only wants happy customers, so our clients can cancel any time, and there is no long-term contract to sign.

Is your PBX supported?

One reason that automobile dealers love SIP is that you can modernize your communications infrastructure without investing in new PBX hardware. But, you need to make sure that the service is compatible with your platform before you connect your SIP trunk. For example, some vendors do not support the open-source PBX systems on the market. Also, if your PBX is not IP enabled, you’ll need to make sure that the service will work with an analog telephony adapter (ATA).

Does your router support QoS?

Quality of Service (or QoS) is a router setting that prioritizes voice traffic over data traffic when they travel over the same network. This is critical in ensuring excellent voice quality, especially when everyday data-intensive activities, like streaming or downloading large files, are going on concurrently with calls. Most business-class routers support QoS, but you should verify it and configure it you connect to a SIP trunk.

Can I give it a try?

The best way to know if SIP trunking will give your dealerships the quality it demands is to give it a try in your environment. We’re definitely up for that. In fact, you can get started in just a few clicks and without giving credit card information.

These should be simple questions for every SIP vendor you consider, and they should be able to give you clear and quick answers. Knowing precisely what you are getting before you connect to a SIP trunk will make your transition smooth, and you’ll be able to start enjoying the advantages of SIP right away.

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