SIP Trunking Do’s and Don’ts

Do's and Don'ts of SIPWe believe that almost every business can benefit from the switch away from expensive traditional telephone lines to SIP trunking for business communications. After working with hundreds of businesses, we’re certain that most are capable of implementing and managing SIP trunks, even if they aren’t technical experts. There are, however a few “rules” to follow that will make getting SIP up and running for your business a lot easier. We’ve broken them down into a few “Do’s” and “Don’ts.”

SIP Trunking Do’s

Select a plan with unlimited calling to most of the US and Canada.

Sip trunking will not only reduce your communications costs by up to 60%, it will also make those costs more predictable and easier to manage.

Calculate the number of channels you will need.

SIP trunks are sold by the channel. One channel represents one concurrent incoming or outgoing phone call. Most businesses need about one channel for every three to four employees, but your needs may vary based on call volume and the nature of your business.

Make sure your internet bandwidth is sufficient to support SIP.

Most modern, business grade internet connections will be fine, but you can do some quick math to make sure that yours will support high quality audio.

Configure QoS on your router.

QoS (Quality of Service) is a crucial router setting that prioritizes voice traffic over other data traffic that is less impacted by small delays. Most business routers will have QoS available, but if yours doesn’t, we highly recommend investing in one that does.

Conduct a trial.

It is very smart to do at least a short trial of any SIP trunking vendor that you consider. You’ll want to make sure that the service, your PBX, and your internet connection all play well together. Your vendor should offer you a free trial.

SIP Trunking Don’ts

Don’t consider any service that uses less than a tier-1 network.

Without getting into all the technicalities, we’ll just say that the quality and reliability of your SIP trunk will depend largely on the back end network used to connect calls to the Public Switched Telephone Network. A tier-1 network is the only way to guarantee business quality audio.

Don’t agree to a long term contract.

A huge benefit of SIP trunking is that you can buy and pay for only the number of channels you need, exactly when you need them. Look for a vendor that will let you scale up – or down – anytime you want.

Don’t be surprised by your bill.

It is important that you understand all of the initial set up, monthly fees, international calling rates, and other costs such as taxes and fees. We’ve detailed all of the charges you can expect here.

If you pay attention to these simple guidelines, you can expect your switch to SIP to be painless and save you a bundle. You’ll enjoy flexibility, reliability and outstanding call quality. What’s not to love about that?

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