Did you know there were 30 million SIP trunk seats in 2017 and that there will be an estimated 53 million SIP trunks by 2021? Switching from traditional phone lines to SIP trunks can be beneficial for businesses in all industries. This is why more and more people are changing the way they communicate by using a SIP company.
But what are the benefits of SIP trunking for hotels and how can it help your business? Keep reading to find out everything you need to know about SIP trunks, including how to find the right SIP company for your business.
What Is SIP?
Session Initiation Protocol (or SIP) is a type of technology that can send and receive calls using the internet. SIP can manage your multimedia communications, including voice, video, SMS, and messaging applications.
Unlike traditional phone lines, with SIP trunks you don’t need to dial over a physical phone line. Your voice, video, or messaging data is transmitted over the internet to the person you’re communicating with.
How Can Hotel Businesses Use SIP Trunks?
With the help of technology, the US hotel gross bookings grew from $116 billion in 2009 to $185 billion in 2017. So, if you’re asking yourself how can SIP trunks be used in your hotel to boost revenue, there are plenty of ways.
SIP trunks can be used in hotels by your employees communicating with other employees. Having a reliable form of communication can help to boost their productivity and keep your business running smoothly.
Your customers can use your SIP trunks while they are staying at your hotel to call the front desk for room service or advice. Your customers might also use your phone to call for a taxi at the front desk.
Your employees can use SIP trunks to call customers to confirm their stays and to resolve any issues your customers might have. While your customers can benefit from your SIP provider when they call to book a room because the quality of the call will be excellent.
How Can Your Hotel Business Benefit From SIP Trunking
One of the major benefits of SIP trunks in the hotel industry is the reduced costs and increased savings. SIP requires a small initial upfront cost, but this is minimal compared to the savings your business can make. Some businesses report SIP trunks saving them up to 50% of their monthly telecom bill.
You can also benefit from SIP providers that offer monthly fees, which means you know how much your business is spending each month. But money savings aren’t the only benefit you can expect to find.
Another way SIP trunking can benefit your hotel is by introducing improved caller quality. Some SIP providers use Tier-1 networks, with these you can expect high-quality audio.
Having improved caller quality is vital for your business as it can help you secure more customers. Customers who experience poor service or phone calls are likely to take their custom elsewhere.
SIP trunking provides additional flexibility. Traditional phone lines need to be bought in blocks, which can be expensive if you don’t use them all. Whereas, SIP trunks can be bought individually if and when you need them.
This flexibility is great for hotel businesses that are thinking about upscaling and opening other hotels. SIP flexibility is also useful for downscaling or if your hotel has a high turnover.
Better Employee Communication
Another way your hotel can benefit from SIP trunking is by unifying your communications. With a single pathway for communications, your employees can do their job better.
SIP trunking combines voice, video, messaging, data, and screen sharing, to make your employee’s communication easier. Employees who are able to communicate better are more likely to be productive.
How to Find SIP Service Providers For Your Hotel
Finding a SIP service provider that is right for your hotel business can be challenging. This is especially true if you don’t fully understand SIP trunking.
However, there are several things to look for in your provider that can help you choose the right one for your hotel.
1. Customer Support
The first thing you need to look for in your provider is excellent customer support. If you experience technical problems, you want to rest assured that your provider will help you.
Look for providers that offer several customer support options, such as phone, email, and live chat. You should also look for a provider that offers support 24/7. Be sure to check out what other customers have said about the provider’s support.
2. Provider Coverage
As a hotel business, you’re always making and receiving long-distance calls. That’s why it’s important to find a provider that offers excellent coverage at a low rate.
When choosing a SIP provider make sure you find those who offer different numbers for different locations. It’s also a good idea to find a provider that offers national, toll-free, mobile numbers, and local calls at a low rate.
3. Low-Cost Calls
Small hotel businesses and those who are just starting out need to keep their costs down. As such, it’s important to find a provider that offers low-cost calls.
Look for SIP trunk providers that have pay-as-you-go options, that way you only pay for what you use and need. Small hotel businesses should avoid providers that only offer upfront or bundle packages, as these will be more costly.
Choose a SIP Company Your Hotel Can Rely On
SIP trunking provides an array of benefits for those in the hotel business. For example, it can streamline your communication methods and save your business money.
Want your business to start benefitting from SIP trunking? Follow our guide on how to find a SIP company for your hotel.
Contact our friendly team now to find out how SIP trunking can help your hotel business grow.