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What Are Internal Business Communication Solutions?

Thanks to COVID, remote workforces are growing at an astonishing rate. Work-from-anywhere jobs provide flexibility for employees and increase the talent pool for employers. In fact, it’s remarkable that as recently as four years ago remote work communication and collaboration were considered a challenge. Reliable business communication solutions have shown us otherwise.

Now two years into a global pandemic, remote work is proving to increase productivity and help improve a company’s retention rate. Virtual business communication tools seem to outrank traditional services, creating a more efficient work environment for everyone. As remote work continues to gain popularity, more and more companies are leaning on the help of business communication solutions to add structure to their workday and improve collaboration. As the world continues to go virtual, it’s time to revisit your current communication solutions and look for ways to improve user experience.

Let’s take a closer look at the role internal business communication tools play in our lives and how you can modernize your existing capabilities to enhance your workplace experience.

Internal Business Communication Solutions

Simply put, internal business communication solutions are software that companies use to communicate with their team. These solutions are tailored to fit a particular need and streamline productivity. As we continue to develop in a digital age, more and more of these solutions are being created to help make the remote work dynamic easier for everyone.

You probably already use several business communication solutions in your workweek. Email, phone calls, and SMS messaging are all common ways to communicate with your team members. Over the years, we’ve seen a steady enhancement to each thanks to modernized solutions.

How Have Business Communication Solutions Changed?

At the highest level, the style and type of communication required for a workplace to be efficient and productive are not much different than in the past. How we interact with one another has not dramatically changed: A company needs trusted solutions that facilitate phone communication, face-to-face communication, and written communication.

Instead, it’s the communication channels, themselves, that are being upgraded to better fit the ever-evolving digital landscape. For example, when you work in an office, you can meet with your employees in a conference room if you need to discuss the details of an upcoming project. Now, the best way to get face-to-face communication with your remote team is through a VoIP video conference system. This is the best way to ensure your remote workforce can block out time and communication with each other face-to-face, virtually.

Another great example would be the shift in phone service solutions. On-premise, copper wire telephony services are becoming less essential as businesses look for VoIP phone systems that allow their employees to connect, no matter where they are. Plus, it allows you to handle multiple calls at once, improves your customer communication, and makes it easier to solve problems faster.

In the two examples above, we do not see innovation in this type of communication — we still want a phone call. Rather than replacing communication methods, technology is progressing and adapting. The business communication solutions will continue to change as we shift to a digital landscape, where employees live on different sides of the country and customers want answers to their questions in real-time.

Business Communication Solutions That Are Essential to a Remote Workforce

While companies hesitate to move their teams to a fully virtual environment, a recent survey, as reported by Forbes, shows that 61% of employees prefer to be fully remote. If your company isn’t adapting to this corporate shift, you may lose out on top talent and qualified employees. Thankfully, there is a modernized solution for just about every form of communication that you’ll need for a remote workforce.

Here are a few types of business communication solutions that can help you add structure to your remote team’s workweek and help your team virtually collaborate.

VoIP Phone Services

Telephone infrastructure, as we know it, is rapidly reaching its end. The use of analog lines and the US PSTN (Public Switched Telephone Network) are declining. However, phone calls still need to be made. VoIP (Voice Over Internet Protocol) is the business technology solution. With VoIP services, audio and video are converted into a digital signal that travels over the Internet, so all that’s needed to talk with your peers is a standard broadband Internet connection.

Project Management Tools

To best collaborate on projects and tasks, your company will need a trusted project management tool. Popular ones like Basecamp, Monday, and Notion can help your employees stay on track of projects, work with their coworkers, and keep all ideas organized in one place.

Messaging and Chat

Tools like Slack and Microsoft Teams enable employees to stay engaged throughout the workday. From quick chats and audio calls to video meetings, these solutions make it easier to connect with coworkers. This type of multiservice tool allows companies to execute all forms of communication in one easy-to-use solution.

Marketing Communication Tools

Popular communication tools like SMS messaging and email integrations enable companies to easily market products, services, and updates to customers. Email integrations like Hubspot and Klaviyo allow companies to track data and create workflows, which makes it significantly easier both to distribute emails to a large database and track the effectiveness.

Customer Service

A customer service solution is essential for any company looking to keep customers happy and engaged. CRM (customer relationship management) software provides a solution to service-based companies that need to stay up to date on all client communication efforts.

Additionally, a live chat or messaging software is a must-have plug-in for any eCommerce or client-facing company that wants to provide a quick-and-easy solution for its customers.

Cloud-Based Storage

Another business communication feature that’s growing in popularity is cloud-based storage. This type of tool is utilized to save and share documents. Google Suite is one of the most popular tools because it brings email, video chat, and cloud storage into one easy-to-use solution. 

Video Conferencing

Zoom and Google Meet are an integral part of any remote workforce. These platforms support virtual in-person meetings, allowing employers to host all-hands meetings, give presentations, and communicate throughout the workweek. In some ways, this business communication solution has become one of the most popular forms of communication in the workplace.

Choosing Business Communication Solutions for the Modern Employee

A good way to view business communication solutions is that they don’t fundamentally change how we communicate with one another; rather, they enhance it. Whether you have a remote workforce or you’re looking to modernize your experience for your on-site employees, these solutions are essential. Staying on top of the trends and latest technology will improve your performance and provide you with a new way to work that’s better than before.

In many ways, moving to remote work has allowed us to work smarter, not harder. It’s taken our traditional modes of communication and made it easier to use solutions that any workforce can benefit from.

At SIP.US, we make it our goal to help improve our client’s unified communication services with SIP trunking service for IP-PBX systems and analog or digital gateways. As you work to handle the logistics of moving your team to fully remote, we’ll take care of your communication services, creating a better user experience for all. If you’re looking to make the shift online, contact us today to learn more.

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