The success of your hotel business is one of the most important things to you and to your customers, which is why you should always do what you can to make improvements. SIP trunking is going to be one of the best things that you introduce to your hospitality business in 2020.
The hospitality industry has taken a hit this year, and if there are ways to improve your hotel phone systems to make it easier for customers to get in touch, you should take those steps. Hotel executives are often faced with the question of whether they should upgrade their phone systems from an analog setting to SIP (Session Initiation Protocol).
The thing is, it’s not just the ability to meet the needs of the business that is in question but in meeting the needs of the guests. Switching to SIP trunking has enormous advantages, and it’s essential to understand those advantages before you go ahead.
What is SIP Trunking?
SIP – or Session Initiation Protocol – trunking is the alternative option to the traditional physical phone systems. You can use the internet to connect to calls without the need for tons of PRI lines. With the right PBX systems, guests can make the calls that they need to make to any phone number, as can your employees.
A SIP trunk can support a number of channels, and the total channel numbers decide how many active calls can be made at one time. SIP isn’t to be confused with the similar VoIP (Voice Over Internet Protocol). SIP trunking can handle more than the voice traffic that VoIP handles, and the advantages for hospitality phone systems is evident.
SIP Trunking: The Advantages
Those who want to ensure that they are accommodating their guests properly should look at SIP trunking. The advantages are many, including:
- The Chance To Make Huge Savings
With SIP trunking, the savings are massive. As with any product, there is a small cost to invest in the movement over to SIP, but the long-term savings costs are worth every single cent. Your hotel phone systems will be more efficient, with a new gateway box required to route between the networks.
The costs here vary, and our experts can talk you through what’s best for your business. Every call that an employee or guest makes can consume up to 85 kilobytes per second, which is why some companies choose to invest in improving the facility bandwidth, too. With the monthly savings equalling up to 50% of the current telecom bills, these are worthy investments to make!
- System Flexibility
You may already know this, but PRI lines are sold increments of 23 at a time. SIP trunks differ in that they are purchased one at a time, so any time you need to expand, you can add what you need when you need it. There’s no need to buy more than you require in anticipation of future demand, which is a saving for your business.
- Pricing Depends On Channels
SIP trunking works differently to legacy systems in that you only need one channel for each call simultaneously. Often, hotels and other hospitality businesses have more phones than people, but this needn’t be the case any longer for you. SIP will usually include both long-distance and local calls to 48 states, and there are also very attractive overseas long-distance rates. Not only will this save you money on calls, but your customer costs are also reduced exponentially. There’s no need to have separate phone lines for each extension any more!
- Employee Numbers
We mentioned the flexibility of SIP trunking, and one way it remains flexible is with 10-digit direct numbers. Any numbers you want to keep can be ported to your new SIP trunks!
- No Need For Primary Rate Interface
With the help of SIP trunking, you don’t need PRI lines anymore. These are the traditional ways for calls to be delivered to the public switched telephone network. When you choose SIP trunking, you don’t need to use this anymore. SIP channels cost considerably less than a PRI line, which is why your savings are then immediate, substantial, and a smart choice!
Why You Should Update Your Hospitality Phone Systems
As a hotel owner, you want to appeal to your customers as much as you want to create a positive working environment for your staff. SIP trunking allows you to leave your existing infrastructure in place and just unplug the telephone trunk lines from the current carrier into the new gateway box. From here, the box converts all calls to the VoIP which runs over the SIP protocol.
All the calls pass through a single cable and out of the existing internet connections. Your hotel is unique, and your telephony needs are the same. Customers may use their smartphones more than a landline, but with the in-room phone services becoming more streamlined, you can improve customer satisfaction exponentially.
Making an investment in new telephony technology can change the way that you do things. You can route calls over the internet, and save your employees and your customers’ many different issues on site. You don’t need to spend tons of money to upgrade your existing analog phone lines, not when you can uncomplicate the whole situation with SIP trunking. The biggest drive for investing in SIP trunking is in saving money and in the flexibility of the system.
How Will SIP Trunking Benefit Your Business?
We’ve talked through the advantages of SIP trunking and why you should go for it, but it’s essential to know that not all SIP services are the same. Choosing the right service is vital for business success, especially when you are looking to improve your customer services while watching the money it costs to run it in the first place. Some of the benefits of choosing SIP.US include:
- Easy Pricing
With our simple pricing system, SIP.US offers you the chance to know precisely what you will be paying each month. You need a simple pricing structure, and with a low monthly fee for each SIP channel, you can plan your budget successfully. Low monthly payments and no hidden set-up fees give you the breathing room that you need to be successful.
- Intuitive Online Control Panel
SIP.US offers an online control panel for self-service use, which means that you don’t have to be an expert to be in control of your telecommunications. If you want to make changes or additions, you can do it at any time. You can look at data records to check out how your staff and guests are communicating, and you can see how easy it is, too!
You won’t be left in the dark with our self-service option, as it doesn’t mean that you are left alone to manage things. Instead, it means that you can manage things as you need to and we can step in and be there to support you, too.
- Can Be Used With Any PBX System
The best thing about our SIP trunking is that you can use it with any PBX system that is internet-ready. At SIP.US, we support almost any free, open-source PBX systems that are on the market. If your phone system isn’t yet internet ready, our experts can guide you with what to do next.
- Get What You Pay For
We provide you with the number of SIP channels that you need as you need them. You can add more, cancel a few and do it all on-demand at any time that suits you. You can’t always predict the future of your hospitality business, which means that you can’t anticipate the future needs of your hotel phone systems. We don’t hold any contracts, so you can work with us as you need!
- Easy Support
If you’re unsure as to whether your network will support SIP trunking, we can help. You deserve the same quality of call from staff to the guests in the rooms. We can offer you sixty minutes of free calling to test it out in your hospitality environment. If it’s right for you, we can discuss your needs!
- We Only Use Trusted Networks
At SIP.US, we only use Tier-1 upstream providers to enable you to better route SIP traffic. We believe that you deserve the highest possible quality of voice experience, and we can even help you to port numbers from your existing carrier to ours.
How Long Does It Take To Set Up?
With SIP.US, SIP trunking for your hospitality phone systems is provisioned instantly. You can get a free trial account as soon as your email address is confirmed. If you have a need for paid services, we may need to verify your payment method, which can take up to 24 hours to complete.
Choosing SIP trunking could be the best decision that you make for your hospitality phone systems this year. Give us a call today and see how we can be of help to upgrade your hospitality phone systems. One of our team will be happy to help.