Why VoIP Business Services Are Essential in 2023
In today’s competitive business world, communicating clearly, economically, and effectively with your team members at all times can set your company apart from the competition. In a fluid paradigm where the operational model can be anything from fully remote to hybrid, collocated, or geographically dispersed, it takes a new way of looking at communications to gain a competitive advantage.
Voice-over-Internet-Protocol (VoIP) is a technology that converts your analog voice signals to digital and sends this out over a broadband connection to enable voice or data transmissions over the Internet. The flexibility a VoIP business service offers is essential for these and any other business models.
Choosing VoIP business services over other solutions is all about flexibility and scalability. As workplaces evolve, easy-to-use and reliable communications systems are integral to business success.
Not only do your employees and consultants need to collaborate and coordinate on projects regardless of their location, but your customers need to know that they can rely on your staff to be there when they have questions. VoIP business services ensure you are supporting the high-quality video, conferencing, audio, and desk-sharing systems you need to keep your team productive no matter where they are.
Why a Robust VoIP Business Service Is Essential for Today’s Companies
The VoIP market size in 2023 is valued at $43.92 billion and is expected to grow to $118.86 billion by 2033. Though not a new technology—the creation of VoIP systems dates back to the mid-1990s—the statistics tell the story of how its value continues to increase as businesses grow. Companies need reliable, low-cost solutions for their operations. VoIP services for businesses fit the bill perfectly.
Related: What Does VoIP Mean?
A VoIP system can be much cheaper than using traditional phone lines for communication. When businesses switch to VoIP service, they move from working with multiple providers for their office, mobile, and data services to one provider that enables voice calls, video calls, text, file sharing, and more over a broadband network. It also eliminates or significantly reduces long-distance or international call charges, depending on the provider. And those are only the start of the cost savings.
Companies that formerly invested in expensive office phone systems or landlines spent hundreds or thousands of dollars on hardware, service calls, and phone line installation, not to mention the time it took waiting for technicians to arrive and complete the work.
VoIP business service only requires a reliable internet connection to start working almost instantly. You can also replace analog phones with inexpensive VoIP-enabled phones if you want to use something other than your computer or mobile phone for calls, but that may not be a concern for every business. With little effort, you can connect your staff and support customers from anywhere at any time at a much lower cost than traditional phone lines and multi-provider services.
The Benefits of Using VoIP for Business
Why use VoIP for business? A quality VoIP system can offer a variety of beneficial features that optimize your communications.
Call Features for Less
In most cases, a VoIP system will offer more calling features than a traditional phone system for a lower cost, adding value. Depending on the system, these features may include fax, voicemail, caller ID, call forwarding, call waiting, call blocking, last number redial, and more. VoIP services can also reduce startup costs by as much as 90% over traditional phone services.
Little to No Initial Investment
VoIP can provide large and small businesses with facilities to allow conference calls, group calls, and multiple calls at once with little to no installation. A VoIP system can often be initiated using your existing hardware or with the addition of minimal new hardware, such as new headsets. No new infrastructure is necessary. Cloud-hosted services also mean you don’t have to dedicate space for servers or hire on-site technicians to maintain your hardware.
The right provider ensures that your system watches in real time for international call fraud. Immediate detection and response capabilities kill unauthorized calls in progress, shut off international calling on your trunk, and rapidly alert both you and the network operations center of any suspicious activity. Additionally, VoIP calls are encrypted. This means that even if someone were able to intercept the signal, they would be unable to understand or decipher the transmission.
Enhanced Scalability and Flexibility
As your business grows, you can quickly scale a VoIP business service to include new office locations and employees. It can also allow seasonal businesses to scale down during slower periods.
VoIP services for businesses are incredibly flexible. With the right provider, you can easily manage many aspects of your service on a convenient dashboard. In minutes, you can:
- Add, change, or discontinue service
- Modify your billing preferences
- Purchase and manage phone numbers
- Review and export real-time call data records
Phone Number Portability
Many times, established businesses have phone numbers that have been chosen because they’re easy to remember. The business may have invested heavily in advertising their number to customers, as well. With VoIP, you can port your number to new locations, regardless of whether it is in the same area or not.
Easily Connect to Remote Workers and Customers
With a VoIP system, workers who work from home, are traveling, or are on a customer site can now easily interact with peers or respond to customers regardless of physical location. 81% of people surveyed who work from home said they use video calling and online conferencing services either sometimes or very often to talk with co-workers and hold and attend meetings. VoIP for business ensures you are supporting the high-quality video, conferencing, audio, and desk-sharing systems you need to keep your team productive no matter where they work.
Related: SIP Technology: How It Changes the Game for Today’s Businesses
Many VoIP providers include a mobile phone system app in their service. This can allow users to receive client and employee calls while on the go, no matter where they are. While it’s difficult to provide exact statistics on how much money businesses save when switching to VoIP, some sources say that you could save up to 50% percent on your phone costs.
Support Multiple Ways of Working With a Unified Communications System
Session Initiation Protocol (SIP) is the technology that powers VoIP. SIP connects communication devices to enable multimedia communication such as voice, video, virtual meetings, instant messages, files, and collaboration software on a single unified platform. This is the advantage that keeps on giving, as a unified communications platform can also save money on training employees on multiple, disparate software systems.
Maintain and Strengthen Your Reputation
Your brand reputation is one of your most valuable assets. Engaging with customers and responding to both positive and negative feedback is critical to building and maintaining your reputation for exceptional customer service. VoIP and SIP give you convenient ways to follow up with your customers publicly or privately, potentially turning a disgruntled customer into a brand ambassador and showing prospective customers that you go the extra mile to make things right.
How VoIP Benefits Customers
VoIP business service also benefits your customers. With a quality system, VoIP allows you to:
- Respond quickly to clients’ concerns – A reliable VoIP system helps guarantee your customers can reach you when they need to. Address questions and problems faster by providing multiple ways for customers to reach you, such as chat, text, voice, or even social media. SIP and VoIP enable multiple methods of communication so you can meet your customers where they spend their time.
- Improve the customer journey – Consumers go through several steps before converting to customers. The difference can be as simple as giving them a way to ask questions quickly and easily. A VoIP system for business can improve the customer journey by giving them all the information and reassurance they need to confidently invest in your product or service.
What SIP Phones Can Do for Your Business
With the right provider, you can expect a VoIP business system that will work efficiently with your existing internet connection, allowing you to start immediately. Your ideal provider makes your transition easy, enabling you to conveniently manage your SIP trunks and phone numbers while gaining significant cost savings.
Experience the advantages of VoIP business service. At SIP.US, we pride ourselves on providing you with the best SIP trunking service for IP-PBX systems and analog/digital gateways. Get started today with a free trial that includes 60 minutes of free calling.