julian hochgesang Dkn8 zPIbwo unsplash scaled

DIY SIP: Is It Worth It?

Today’s businesses depend on rapid and reliable communication to succeed. To achieve open multi-channel communication with customers and effective collaboration within their companies, organizations turn to Session Initiation Protocol (SIP).  SIP calling uses VoIP to move analog call traffic over an internet connection. SIP trunking allows the transmission of voice and data over a SIP…

Read More
ghost calls

Ghost Calls = You Should be Worried!

Are you getting random, or perhaps even persistent calls from a caller ID of 100, 1000, or some random number; but when you pick them up nobody is there? These are known as ghost calls. Ghost calls are unwanted and silent calls that reach your phone, often leading to frustration due to their frequent occurrence…

Read More
call-data-records

What Are Call Data Records (CDRs) and How Can They Help Your Business?

As technology advances, so does the opportunity for businesses to modernize their communications infrastructure. Session initiation protocol (SIP) trunking is one such upgrade. It allows services like chat, voice, or video calls across the internet via consolidated branches or channels that serve as virtual phone lines. It provides a host of benefits to the company,…

Read More

What is Direct Inward Dialing (DID)?

Direct Inward Dialing (DID) is a service that provides blocks of telephone numbers for calling a company’s private branch exchange system, so calls go directly to that phone number versus routing to a menu or requiring an extension. DID connects callers directly to users within the company’s phone system, whether it is traditional or cloud-based,…

Read More
Demystifying SIP: A Guide for Non-Technical Business Leaders

Demystifying SIP: A Guide for Non-Technical Business Leaders

Modern businesses can’t afford to hold onto outdated communications technology, especially when considering a global reach for internal operations or an omnichannel communication strategy for customers. Today’s tools and technologies promise to drive efficiency, enhance productivity, and deliver better customer experiences. One such technology, the Session Initiation Protocol (SIP), stands out for its potential to…

Read More
Scaling Your Clients: Flexible SIP Trunking for Growing Businesses

Scaling Your Clients: Flexible SIP Trunking for Growing Businesses

Business growth is a commonly sought-after goal for any company, but it requires solid planning and careful foresight. As your business starts to expand, effectively managing communication becomes a formidable challenge.  Manual systems, bottlenecks, and inefficiencies might stop your business from being able to reach and serve new clients. Overseeing your operations and supporting collaboration…

Read More
VoIP Solutions for Small Business: 5 Game-Changing Benefits

VoIP Solutions for Small Business: 5 Game-Changing Benefits

Communication is vital to the success of all organizations. However, for small businesses, the challenge is finding a communication solution that offers functionality, affordability, and scalability. Enter VoIP solutions for small businesses, a technology that’s quickly rising as a favorite among businesses, small and large alike. Voice over Internet Protocol (VoIP) leverages the internet to…

Read More