Terms of Service
Effective Date: May 1, 2018
IMPORTANT — READ CAREFULLY
These Terms of Service for SIP.US, Inc. (this “Agreement”) is a legal agreement between you (either an individual or an entity that you are representing, hereinafter “you”) and SIP.US, LLC and its suppliers and licensors (collectively “SIP.US”) for the SIP.US Services (“Services”). Your use of the Services constitutes your agreement to the terms of this Agreement and you acknowledge that SIP.US would not agree to provide the Services without that assent. The Services include new products, product changes, upgrades, support and other services. You may only receive the Services if you are a Service subscriber in good standing with a valid, authorized payment method on file with SIP.US. You understand that you must obtain your own Internet connection in order to use the Services. We do not control your Internet access or the quality of your Internet connection. WE ARE NOT RESPONSIBLE FOR ANY THIRD PARTY PRODUCTS OR SERVICES, OR FOR PROBLEMS IN THE SERVICES CAUSED BY YOUR INTERNET CONNECTION OR THIRD PARTY PRODUCTS OR SERVICES NOR WILL WE CONTACT ANY OF THESE PROVIDERS ON YOUR BEHALF.
SIP.US may modify these Terms of Service without notice and such modifications shall be deemed effective immediately upon posting of the modified Terms of Service. You agree to review these Terms of Service periodically to be aware of such modifications and your continued access or use of Service constitutes your acceptance to be bound by the revised Terms of Service.
Unlimited calling applies only to calls made within the continental United States and Canada (excluding the Canadian Northwest Territories). Calls to Alaska, Hawaii, Canadian Northwest Territories and all non-Canadian international calls are subject to additional charges.
1. PAYMENT & SERVICES.
1.1 Automatic Monthly Billing. Unlimited SIP Trunking plans, DID telephone numbers, and certain hosted dedicated and virtual PBX services are provided on a monthly basis, with an automatic monthly renewal unless you cancel your service online in accordance with Section 2 below. You agree to pay SIP.US the recurring monthly service charges, set-up charges and usage charges, if applicable, for your use of the Services plus any applicable taxes as set forth in Section 1.5 below.
1.2 Usage Based Fees. You have the option of selecting a per-minute trunk billing option for your calling plan. Calls under this plan are billed in real-time with the computed balance decremented from the prepaid trunking balance after each call is completed.
1.3 Payment Processing. You agree to provide us with a valid email address and a valid payment method. You must advise us immediately if your email address changes and/or payment method changes or expires. Failure to comply may result in the immediate termination of Services. You authorize SIP.US to automatically bill the credit card or ACH bank account you provided, until you cancel the Services in accordance with the requirements of Section 2 below. You agree that SIP.US may receive updated information about your account from the financial institution issuing your credit card. SIP.US allows for ACH debit as a payment method. For those users who have selected that method of payment and have completed the SIP.US ACH Authorization Form, there will be a $25 fee charged for each ACH debit transaction attempt that results in a return value of ‘insufficient funds’.
1.4 Fee Payments & Late Charges. Except for usage based fees, all fees are due in advance on the first day of each billing period. All usage based charges (including charges for calls to Alaska, Hawaii and international calls) and those calls that are billed on a per-minute rate plan, are due and payable in real-time out of your prepaid account balance immediately after the conclusion of each telephone call. Failure to pay in full will result in immediate account suspension and SIP.US shall have no liability for such suspension under any circumstances. Accounts will be reactivated, at SIP.US’s sole discretion, only when the account balance is paid in full and a $25 reconnect fee is paid. SIP.US may modify the Service fees at any time, but will provide at least thirty (30) days advance notice by email or by publishing the new Service fees on the SIP.US website. During any period of suspension for non-payment, Services will be unavailable to you until the account balance is paid in full.
1.5 Taxes. Prices for the Services do not include any customs duties, sales, use, value added, excise, federal, state, local, public utility, universal service or other similar taxes. All such taxes (computed automatically by SIP.US and inserted in a line-item fashion on your bill) shall be and paid by you and will be added to any amounts otherwise charged for service to you unless you provide SIP.US with an appropriate exemption certificate.
1.6 Invoice Discrepancies & Currency Conversion. All invoices are available for viewing and downloading online via the SIP.US user portal only. You agree to notify SIP.US about any billing problems or discrepancies within 30 days after they first appear on your account statement. If you do not bring them to SIP.US`s attention within 30 days, you agree that you waive your right to dispute such problems or discrepancies. All transactions are charged in U.S. dollars (USD). Please remember that orders placed with us will be converted from USD to your currency by your credit card company when they process the transaction. SIP.US cannot be held responsible for any adverse currency fluctuations.
1.7 Release of Numbers. You acknowledge that in the event of any account termination or cancellation, all telephone numbers associated with your account are released and may not be available to you upon your reactivation. Similarly, the cancellation of individual services which have associated telephone numbers will result in the release of such numbers. You acknowledge that it is your responsibility to work with a third party provider to port out those numbers prior to your termination or cancellation of your account or termination of services. A $5 charge per telephone number will apply for each number ported out of the SIP.US network. DID telephone number disconnects are not charged a disconnect fee.
1.8 Unlimited Voice Services. Unlimited voice services are provided solely for live dialog between two individuals. Unlimited voice services may not be used for conference calling, call forwarding, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections which do not consist of uninterrupted live dialog between two individuals. Unlimited voice services may not be used to aggregate traffic among multiple customers, businesses or offices. Service Providers or ITSP’s may not use unlimited voice services. If SIP.US finds that you are using an unlimited voice service offering for other than live dialog between two individuals, SIP.US may, at its option, terminate your service or change your plan to one with no unlimited usage components. SIP.US will provide notice that it intends to take any of the above actions, and you may terminate the Agreement. Further information regarding unlimited minute usage plans can be found in section 4.2 of this agreement.
1.9 Security of Customer Premise Equipment Customer is responsible to secure all credentials used to access the Services, including credentials used by telephones or softphones and credentials used by end users or administrators to access the SIP.US user interface. Customer acknowledges that placing telephones on a publicly accessible internet protocol address or a publicly accessible network will subject the Customer to a higher level of risk for fraudulent activity, as will use of the Services using a network that has not been secured using best practice measures. Customer acknowledges that Customer bears the risk of loss arising from any unauthorized or fraudulent usage of the Services. SIP.US may, but shall not required, to take action to prevent or terminate any fraud or abuse in connection with the Services.
1.10 800/Toll Free Offshore Rates 800/Toll Free inbound calls are rated at the quoted flat rate per minute rate or rate schedule with the exception of calls originating from the following locations:
- Alaska (area code 907) – $.48 per minute
- Canada (area codes 204, 250, 289, 306, 403, 416, 418, 450, 506, 514, 519, 604, 613, 647, 705, 709, 778, 780, 807, 819, 867, 902, 905) – $.09 per minute
- CNMI (area code 670) – $.35 per minute
- Guam (area code 671) – $.25 per minute
- Hawaii (area code 808) – $.12 per minute
- Puerto Rico (area code 787, 939) – $.19 per minute
- USVI (area code 340) – $.18 per minute
- Invalid ANI (defined as a number that is not 10 digits in length, not in the US48 states and not part of the above list) – $.06 per minute
1.11 Payphone Surcharge In the event the Customer’s 800/Toll-Free telephone number receives any inbound calls originating from a Payphone, these calls will be subject to a charge per call. The charges are based on regulated FCC Payphone Compensation rules. These regulatory charges ($0.95 per call) will be passed through directly to the customer.
1.12 Ancillary Services. List and publish and caller name identification (i.e., caller ID with name) Services are provided by SIP.US are based on availability of such Services from SIP.US’s underlying providers. We do not guarantee that such Services are available for all numbers in all serving areas. SIP.US may introduce new ancillary Services to new and existing customers. Such ancillary Services may sometimes be offered on a trial basis for a specified period of time during which no fees shall apply to Customer. In some cases, the terms of the free trial may involve an automatic re-enrollment at the end of the trial unless the customer opts out of the trial and/or cancels the service during the term of the free trial. In no event shall SIP.US impose service fees on Customer for ancillary services without providing customer the opportunity to opt-out of the trial and/or to cancel the ancillary Service during a no-cost trial period.
1.13 Fax-To-Email and SimpleFAX Limitations and Overages. SIP.US Fax services utilize traditional PRI lines to send and receive FAX transmissions. The following limitations apply to our FAX services:
Fax-to-Email: 500 page limit (send or receive) per month, $0.10 per page overage charged on rebill day
SimpleFAX ATA Device: 1000 page limit per month (send or receive), $0.10 per page overage charged on rebill day
1.14 Notices from SIP.US. SIP.US may provide you notice under this Agreement either by written document, email, voice mail or by publishing the information on the SIP.US website.
2. CANCELLATION OF SERVICES.
3. SIP.US RIGHT TO TERMINATE OR MODIFY SERVICES.
SIP.US may modify the terms of this Agreement or the Services, including but not limited to the price, content or nature of the Services, upon notice to you. Your continued use of the Services constitutes your agreement to those modified terms of this Agreement and you acknowledge that SIP.US would not agree to provide the Services without that assent. In the event SIP.US modifies the Agreement or the Services, you may terminate the Services as provided in Section 2, above. SIP.US may terminate this Agreement and any Services at any time upon notice to you, provided that in the event you have not violated any term of this Agreement, you will be entitled to receive the Services for any period for which you have already paid, or a pro-rata refund at SIP.US`s sole discretion. This Agreement will automatically terminate if you fail to comply with any term. No refund will be provided in the event that you have violated any term of this Agreement. No notice shall be required from SIP.US to effect such termination. Upon any termination of this Agreement (whether by you or SIP.US), you shall immediately discontinue use of the Services. Your obligation to pay accrued charges and fees shall survive any termination of this Agreement. In the event that SIP.US terminates this Agreement, the Services, or any ancillary Services, all of your data, including all recordings, will be deleted on or after the data that SIP.US cancels such services, without further notice to you.
4. SERVICE USE RESTRICTIONS.
4.1 Compliance with Laws.
You agree that you shall only use the Services in a manner that complies with all applicable laws in the jurisdictions in which you use the Services, including, but not limited to, applicable restrictions concerning copyright and other intellectual property rights and restrictions concerning call recording, call monitoring, call interception and/or direct marketing or telemarketing. SIP.US may provide you with guidelines regarding compliance with applicable regulation(s); however, you are solely responsible for ensuring that your use of the Services is in compliance with such regulations. You may only use the Services for your own use. You may not use the Services in any way to provide, or as part of, any commercial service or application or in any way interfere with the users, services or equipment of the network. You may not attempt to, in conjunction with any device, software program or service, circumvent technological measures employed to control access to the Service. In addition to any other remedies available in equity or law to SIP.US, failure to comply with any of the terms and conditions in this Section 4 (Service Use Restrictions) shall result in immediate termination of the Services.
4.2 Fair Use.
While most reasonable uses of our Services in connection with the terms of this Agreement are permitted by SIP.US, there are certain uses that cause extreme network capacity issues and interference with the network. Any use of the Services or any other action that causes a disruption in the network integrity of SIP.US services or its vendors, whether directly or indirectly, is strictly prohibited and could result in termination of the Services. Examples of such prohibited uses include, but are not limited to, any autodialing, continuous or extensive call forwarding, continuous connectivity, constant dialing, iterative dialing, fax broadcast, fax blasting, telemarketing or any other activity that would be inconsistent with small business usage. You agree that you will NOT use the Services in ways that violate laws, infringe the rights of others, or interfere with the users, services, or equipment of the Services. You agree and represent that you are purchasing the Services and/or the equipment for your own internal use only, and shall not resell, transfer or make a charge for the Services or the equipment without the advance express written permission of SIP.US.
SIP.US reserves the right to review usage of unlimited minute usage plans to ensure that you are not abusing such plans. You agree to use unlimited minute plans for normal voice or fax calls and will not employ methods or devices to take advantage of unlimited plans by using the voice or fax services excessively or for means not intended by SIP.US. You may not use unlimited minute usage plans to aggregate traffic across multiple businesses or customers or to resell service to other customers. Service Providers or ITSPs are prohibited from using unlimited minute usage plans. SIP.US may terminate service immediately if it determines, in its sole discretion, you are abusing the unlimited minute plan.
For purposes of this policy and your plan, “unlimited usage” means the combined number of inbound and outbound voice minutes and fax pages, but excluding all advertising and informational messages sent to you directly by SIP.US, as determined by us in our sole discretion. We reserve the right to at any time to enforce this policy in accordance with its terms. You agree that your level of usage of SIP.US’S unlimited service plans will be comparable to that of the average small business customer utilizing such plans. SIP.US deems usage that substantially exceeds the average volume of its other unlimited usage plan customers as abusive. You agree that SIP.US has the right to terminate your service or charge you additional fees if your usage is considered abusive in the sole discretion of SIP.US.
If it is determined that your usage is abusive, your service may, at SIP.US’s sole discretion, be moved to a metered per-minute rate plan at the currently published rates on the SIP.US website. SIP.US will alert you via email if your unlimited rate plan has been switched to the per-minute rate plan. You have the option of canceling service immediately in accordance with section 2 of this agreement.
5. PERSONAL INFORMATION AND PRIVACY.
6. E-MAIL NOTIFICATION.
To let you know what new Services are available from time to time, SIP.US may send you emails describing the latest Services, how to access the Services and changes to the Services. You agree that as a Service subscriber, SIP.US may send you such emails to the addresses you provide. Because these emails are necessary for you to receive the Services, you will receive these emails even if you have opted out of receiving other email from SIP.US. If you do not want to receive these emails, you may cancel the Service at any time as provided in this Agreement.
7. PORTED TELEPHONE NUMBERS ON SERVICE DISCONNECTION.
7.1 Port-out of Telephone Numbers.
You may be able to take, or “port,” your current telephone number(s) to another service provider. You will remain responsible for all charges and fees until you notify SIP.US of your election to cancel services in accordance with Section 2. Until you notify us of your intention to cancel, your Service and your Agreement with us will not terminate, you will remain a SIP.US customer, and you will continue to be responsible for all charges and fees associated with your SIP.US Service. You will not receive any refund or partial refund or any credits for any charges already billed to your account. For all telephone numbers ported out of the SIP.US network, you will be charged a port-out fee of $5 per telephone number.
7.2 Request for SIP.US to Port-in numbers.
If you request that SIP.US port a number from an existing service provider to SIP.US, SIP.US will use commercially reasonable efforts to assist you in porting that number. You acknowledge that service providers require verification of identity, as well as authorization and other reasonable information in order to port any numbers to SIP.US. You must correctly complete a letter of authorization, provide us with a copy of your most recent bill from such service provider, as well as provide us with any other information required by such service provider to port your number. Failure to provide any information requested by SIP.US or the third party service provider will delay the porting of the number to SIP.US. SIP.US shall not be responsible for any delay in the port of your number and will not provide credit for any such delays.
In some cases, SIP.US may permit you to submit documentation required to port numbers using a web-enabled user interface. You have the ability to obtain a printed copy of all porting documentation at no cost to you from the interface or by contacting SIP.US Customer Care. SIP.US will provide copies of the forms by facsimile or email. No additional software or hardware are required. You may withdraw your consent to submit your porting request electronically by contacting SIP.US Customer Care prior to our submitting the porting request to our partner. Your consent to electronic submission applies only to the specific porting request you submit through web-enabled interface.
For cancelled LNP requests more than 48 hours before FOC, a non-recurring charge of $6 per telephone number will be charged. For cancelled LNP requests within 48 hours of FOC, a non-recurring charge of $75 per telephone number will be charged. For any request to reinstate, within 24 hours, a newly ported telephone number to the original carrier, a nonrecurring charge of $300 per number will be assessed.
8. DISCLAIMER OF WARRANTY & LIMITATION OF LIABILITY.
THE SERVICES ARE PROVIDED AS-IS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIP.US FURTHER DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. YOU ASSUME THE ENTIRE RISK ARISING OUT OF THE USE OF THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SIP.US OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THIS AGREEMENT OR THE USE OF OR INABILITY TO USE THE SERVICES EVEN IF SIP.US HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH SIP.US RELATED TO THIS AGREEMENT OR THE SERVICES/CONTENT SHALL BE CANCELLATION OF THE SERVICES. IN THE EVENT A COURT AWARDS DIRECT DAMAGES DESPITE THE FOREGOING, SUCH DAMAGES SHALL NOT EXCEED THE LESSER OF $250.00 OR THE AMOUNT YOU PAID TO SIP.US WITHIN THE LAST SIX MONTHS. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SIP.US DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY CONTENT PROVIDED BY OR THROUGH SIP.US.
You agree to hold harmless, indemnify and defend SIP.US, its officers, directors and employees, from and against any losses, damages, fines and expenses (including attorneys’ fees and costs) arising out of or relating to any claim that you have violated any term of this Agreement, including, without limitation, the requirements set forth in Section 4.1 of this Agreement.
10. NO ASSIGNMENT.
This Agreement is personal to you (or the company which you represent), and may not be assigned without SIP.US`s express written consent. If you are agreeing on behalf of a company, you represent that you are authorized to bind the company under this Agreement.
11. COMPLETE AGREEMENT.
This Agreement shall constitute the complete and exclusive agreement between us, notwithstanding any variance with any purchase order or other written instrument submitted by you, whether formally rejected by SIP.US or not. The acceptance of any purchase order is expressly made conditional on your consent to the terms set forth herein and any additional terms in your purchase order or similar document shall be null and void. The terms and conditions contained in this Agreement may not be modified by you except in a writing duly signed by you and an authorized representative of SIP.US. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable, and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under all circumstances. This Agreement will not be governed by the United Nations Convention of Contracts for the International Sale of Goods, the application of which is hereby expressly excluded. SIP.US is not liable for editorial, pictorial, or typographical errors in this communication.
12. EMERGENCY SERVICES- 911 DIALING & NON-VOICE SYSTEMS.
12.1 Minimum Requirements
Due to FCC rulings and regulations, all customers who are using SIP.US Services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one (DID) per location. YOUR ACTIVATION OF SIP.US SERVICES IS ACKNOWLEDGMENT THAT YOU HAVE READ AND UNDERSTOOD SIP.US’S 911 DISCLOSURE AGREEMENT.
12.2 Non-Availability of Traditional 911 or E911 Dialing Service.
You acknowledge and understand that the Service does NOT support traditional 911 or E911 access to emergency services. SIP.US does offer a limited 911-type service and that service is different in a number of important ways (some, but not necessarily all, of which are described in this Agreement) from traditional 911 service. You agree to inform any household residents, guests and other third persons who may be present at the physical location where you utilize the Service of the non-availability of traditional 911 or E911 dialing from your SIP.US Service and equipment.
12.3 Description of 911-Type Dialing Capabilities – Activation Required.
SIP.US does offer a 911-type dialing service in certain areas within the U.S. (but may not offer such service in certain areas of the U.S. or non-U.S. locations) that is different in a number of important ways from traditional 911 services. Unless you make changes within the SIP.US online web user interface (located at http://www.sip.us/panel), when you dial 911, your call is routed from the SIP.US network to the Public Safety Answering Point (PSAP) or local emergency service personnel designated for the address that you listed at the time of activation. You acknowledge and understand that when you dial 911 from your equipment it is intended that you will be routed to the general telephone number for the PSAP or local emergency service provider (which may not be answered outside business hours), and may not be routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls using traditional 911 dialing. You acknowledge and understand that your 911 call may not be routed to a PSAP but instead may be routed to a central call center where you will have to provide your location. SIP.US relies on third parties for the forwarding of information underlying such routing, and accordingly SIP.US and its third party provider(s) disclaim any and all liability or responsibility in the event such information or routing is incorrect. As described herein, this 911-type dialing currently is NOT the same as traditional 911 or E911 dialing, and at this time, does not necessarily include all of the capabilities of traditional 911 dialing. Neither SIP.US nor its officers or employees may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to 911 dialing. You agree to indemnify and hold harmless SIP.US and its third party provider from any claim or action arising out of misroutes of 911 calls, including but not limited to your failure to follow correct activation procedures for 911 calling or your provision to SIP.US of incorrect information in connection therewith. As described above, all calls dialed by handset extensions included in your account with SIP.US will be routed from the SIP.US network to the PSAP or local emergency service personnel designated for the address that you listed at the time of activation. In the event that your equipment is used in multiple locations, or in the event that one or more items of equipment are used in multiple locations, end users designated as administrators on your account may, at your option, create additional service locations and associate your equipment to specific locations for the purposes of routing calls to the local PSAPs for such locations. Individual end users may assign and re-assign their current location on an asneeded basis. Those updates can be made within the SIP.US online web user interface (located at http://www.sip.us/panel). It is your sole responsibility to make these changes and to ensure that all household residents, guests and other third persons who may be present at the physical location(s) where you utilize the Service are aware of this option.
12.4 Service Outage.
12.4.1 Power Failure or Disruption.
You acknowledge and understand that 911 dialing does not function in the event of a power failure or disruption. Should there be an interruption in the power supply, the Service and 911 dialing will not function until power is restored. A power failure or disruption may require you to reset or reconfigure equipment prior to utilizing the Service or 911 dialing.
12.4.2 Broadband Service / ISP Outage or Termination / Suspension or Termination by SIP.US.
You acknowledge and understand that service outages or suspension or termination of service by your broadband provider and/or ISP or by SIP.US will prevent ALL Service including 911 dialing.
12.4.3 Service Outage Due to Suspension of Your Account.
You acknowledge and understand that service outages due to suspension of your account as a result of billing issues will prevent ALL Service, including 911 dialing.
12.4.4 Other Service Outages.
You acknowledge and understand that if there is a service outage for ANY reason, such outage will prevent ALL Service, including 911 dialing. Such outages may occur for a variety of reasons, including, but not limited to those reasons described elsewhere in this Agreement.
12.4.5 Limitation of Liability and Indemnification.
You acknowledge and understand that SIP.US’s liability is limited for any Service outage and/or inability to dial 911 from your line or to access emergency service personnel, as set forth in this document. You agree to defend, indemnify, and hold harmless SIP.US, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to you in connection with this Agreement or the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, reasonable attorneys’ fees) by, or on behalf of, you or any third party or user of your Service relating to the absence, failure or outage of the Service, including 911 dialing and/or inability of you or any third person or party or user of your Service to be able to dial 911 or to access emergency service personnel.
12.5 Failure to Designate the Correct Physical Address When Activating 911 Dialing.
Failure to provide the current and correct physical address(es) and location(s) of your equipment will result in any 911 communications you may make being routed to the incorrect local emergency service provider. This must be the actual physical street address where the equipment is located, not a post office box, mail drop or similar address.
12.6 Requires Notification if You Change Your Number or Add or Port New Numbers.
You acknowledge and understand that 911 dialing does not function if you change your phone number or (for such newly added or ported numbers) if you add or port new numbers to your account, unless and until you have successfully notified SIP.US of the correct address for your changed, newly added or newly ported number.
To ensure any E911 call is routed properly you must set your outbound caller ID value to the specific 10-digit number (DID) you are purchasing E911 service for. This is how the SIP.US network identifies you and your location to determine which PSAP the call get routed to.
NOTE: Failure to set the correct caller ID value will result in a non-refundable $75 surcharge per each incorrectly configured E911 call.
12.7 Requires Notification if You Move or Change Location.
You acknowledge and understand that 911 dialing does not function properly or at all if you move or otherwise change the physical location of your equipment to a different street address, unless and until you have successfully notified SIP.US of such change in location and the correct address or made appropriate updates on the SIP.US online web user interface (located at http://www.sip.us/panel). Failure to provide the current and correct physical address(es) and location(s) of your equipment will result in any 911 dialing you may make being routed to the incorrect local emergency service provider.
NOTE: Failure to register a valid physical address to the number you are calling from will result in a non-refundable $75 surcharge per each incorrectly configured E911 call.
12.8 Possibility of Network Congestion and/or Reduced Speed for Routing or Answering 911.
Due to the technical constraints on the manner in which it is possible to provide the 911 dialing feature for the Services at this time, you acknowledge and understand that there is a greater possibility of network congestion and/or reduced speed in the routing of a 911 communication made utilizing your equipment as compared to traditional 911 dialing over traditional public telephone networks. You acknowledge and understand that 911 dialing from your equipment will be routed to the general telephone number for the local emergency service provider (which may not be answered outside business hours), and will not be routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls at such local provider’s facilities when such calls are routed using traditional 911 dialing. You acknowledge and understand that there may be a greater possibility that the general telephone number for the local emergency service provider will produce a busy signal or will take longer to answer, as compared to those 911 calls routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls using traditional 911 dialing. You acknowledge and accept that SIP.US relies on third parties for the forwarding of information underlying such routing, and accordingly SIP.US and its third party provider(s) disclaim any and all liability or responsibility in the event such information or routing is incorrect. SIP.US or its officers or employees, may not be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to 911 dialing unless it is proven that the act or omission proximately causing the claim, damage, or loss constitutes gross negligence, recklessness, or intentional misconduct on the part of SIP.US.
12.9 Automated Number Identification.
At this time in the technical development of SIP.US 911 dialing, it may or may not be possible for the Public Safety Answering Point (PSAP) and the local emergency personnel to identify your phone number when you dial 911. SIP.US’s system is configured in most instances to send the automated number identification information; however, one or more telephone companies, not SIP.US, route the traffic to the PSAP and the PSAP itself must be able to receive the information and pass it along properly, and PSAPs are not yet always technically capable of doing so. You acknowledge and understand that PSAP and emergency personnel may or may not be able to identify your phone number in order to call you back if the call is unable to be completed, is dropped or disconnected, or if you are unable to speak to tell them your phone number and/or if the Service is not operational for any reason, including without limitation those listed elsewhere in this Agreement.
12.10 Automated Location Identification.
At this time in the technical development of SIP.US 911 Dialing, it is not possible to transmit identification of the address that you have listed to the Public Safety Answering Point (PSAP) and local emergency personnel for your area when you dial 911. You acknowledge and understand that you will need to state the nature of your emergency promptly and clearly, including your location, as PSAP and emergency personnel will NOT have this information. You acknowledge and understand that PSAP and emergency personnel will not be able to find your location if the call is unable to be completed, is dropped or disconnected, if you are unable to speak to tell them your location and/or if the Service is not operational for any reason, including without limitation those listed elsewhere in this Agreement.
12.11 Alternative 911 Arrangements.
You acknowledge that SIP.US does not offer primary line or lifeline services. You should always have an alternative means of accessing traditional E911 services. You acknowledge that the equipment and Services do not support 911 emergency dialing or other emergency functions. You agree to notify any user of the Services, who may place calls using your phone services, of the 911 limitations. SIP.US advises you to maintain an alternative means of accessing traditional 911 services such as traditional telephones and cellular phones.
12.12 Non-Voice Systems.
You acknowledge that the Services are not set up to function with out-dialing systems including home security systems, medical monitoring equipment, satellite television systems, credit card terminals and some facsimile systems. You have no claim against SIP.US for interruption or disruption of such systems by the Services.
12.13 Force Majeure.
SIP.US is not responsible or liable to you for its failure to perform any of its obligations contributed to by causes or circumstances beyond its reasonable control including, without limitation, Internet outages, communications and cable outages, failure of third party services or products that interface or interact with the Services, labor strikes, lockouts, supply shortages, earthquake, fire, flood, war, act of God, criminal acts (e.g. computer hacking that circumvents reasonable security measures), bankruptcy of merchants or licensees, or any acts of governmental bodies or authorities.
13. CONSENT TO USE OF ELECTRONIC SIGNATURES AND RECORDS.
As a convenience and courtesy to you, SIP.US provides access to its Services online which may require you to enter into agreements or receive notices electronically. Accordingly, you acknowledge and agree that by clicking “I Agree” or “I Accept” anywhere on a SIP.US website:
13.1 You agree to conduct electronically the particular transaction into which you thereby enter including, without limitation, entering into this Agreement;
13.2 You have read and understand the electronic copy of electronic contracts, notices and records, including, without limitation, this Agreement, and any policies and any amendments hereto or thereto;
13.3 You agree to, and intend to be bound by, the terms of the particular transaction into which you thereby enter; 13.4 You are capable of printing or storing a copy of electronic records of transactions into which you enter including, without limitation, this Agreement and any amendments hereto; and,
13.5 You agree to receive electronically information about the Services and other electronic records into which you thereby enter including, without limitation, this Agreement.
14. VENUE/GOVERNING LAW.
This Agreement will be governed by and construed in accordance with the laws of the State of Georgia without regard to conflicts-of-laws principles. By using the Services, you hereby agree that the exclusive jurisdiction for any and all disputes regarding these Terms shall lie in the federal, state, and local courts of Fulton County, Georgia.