Best Small Business VoIP Solutions

Voice over Internet Protocol, or VoIP, refers to the technology used for communicating videos and calls over an internet connection. Since it was first introduced, more businesses have switched from traditional phone lines to these small business VoIP solutions.

There are several good reasons why so many businesses are making this change. If you consider VoIP for your business, learning more about it and what it offers is necessary. The fact is, the right solution can provide increased levels of efficiency and productivity for any business.

How Small Business VoIP Solutions Work for You?

VoIP technology allows traditional telephony services to operate over computer networks by using packet-switched protocols. With packet-switched VoIP, voice signals are put into packets, much like an electronic envelope. It is possible to move these packets over any VoIP compatible network, including LAN (local area network).

Since VoIP uses packets, it’s possible to carry more information over the network to enhance and support your business’s communication needs.

Along with traditional voice services, VoIP also provides access to more advanced applications, which may help your team become more productive and agile. Solutions for businesses have now evolved to unified communication services that include web conferences, email, voice mail, faxes, and phone calls. More unique, discrete units can be delivered through any handset, which includes cell phones.

Related: How Seamless Communication Can Improve Workplace Productivity

Benefits Offered by VoIP for Your Business

With small business VoIP solutions, your business will see several benefits. These include:

Affordable Communication

With VoIP services, users can communicate for low costs or free. This is true if there is an internet connection.

Other VoIP services allow you to use your current phones connected to the internet to make unlimited calls for a much lower price than the per minute charge of most phone companies. If you choose this service provider, you will find they offer unique packages that you can choose from, some that may be ideal for your business’s size, budget, or needs.

Lower Cost Software and Hardware

If you have second thoughts about VoIP communications, you may be worried about the cost of the needed software and hardware. However, VoIP is relatively inexpensive and doesn’t require much equipment. Most VoIP systems require minimal installation, and they work using your existing equipment.

For hardware, if you choose to use VoIP through your computer, you must have a working sound card, which most computers have. You will also need a microphone, speaker, and headset (the one you choose is usually based on your personal preferences).

Some service providers require the use of VoIP phones. The cost of these phones isn’t high, and in some cases, they are provided by the service provider you choose for a low monthly fee.

Ability to Support Several Calls at One Time

Regular phone lines will typically only allow you to speak to one person at a time. With VoIP, you can conduct several calls, including group and conference calls. For many businesses, this is a significant advantage. This feature makes it easier for business associates, management, and employees to collaborate and talk to clients as needed.

It’s also much faster for clients to get in touch with customer support, meaning improved customer service to handle and resolve concerns faster. VoIP improves the overall customer experience and helps grow your business relationship with them.

Related: Benefits from Using a VoIP Adapter with Your Wi-Fi Network 

More Features

Besides the benefit of supporting several calls simultaneously, there are also several other features you can enjoy when you use these small business VoIP solutions. The features vary from one service provider to the next, but some of the most common include:

Last number redial

  • Fax
  • 411 directory
  • Voicemail
  • Call blocking
  • Caller ID
  • Call forwarding
  • Call waiting

You can also find service providers that provide advanced features, including things like area code selection, SMS, speed dialing, return call, and call transfer. Some of the features are included in VoIP subscriptions, which help to reduce the cost of add-ons.

Finding the Best VoIP Service Provider

Now that you know the benefits offered by these small business VoIP solutions, it’s time to learn more about finding the right service provider. Some tips to help you with this critical decision include:

Get to Know Your Options

If you choose VoIP, you have two service options. Hosted VoIP means calls are managed off-site through a cloud-based service. With this solution, you can save on upfront costs and only pay for the services you need and use. If you choose an on-site solution, you must purchase the hardware and software, but you retain control over the system.

Call Quality

A quality VoIP service should offer you clear calling with no issues. Be sure to check with a potential provider to ensure it provides the bandwidth needed to accommodate your call volumes. You also need to choose a provider that guarantees a high percentage of uptime and availability.

If customers are unable to reach you, they may get frustrated or turn to your competition. It also makes your business seem unprofessional.

Ensure Redundancy

Business continuity is an integral part of earning customer confidence and ensuring productivity. If you want to prevent outages, the VoIP service should offer redundancy.

Get It in Writing

When you run a business, you can’t take chances when it comes to your communication solution. A quality VoIP provider needs to guarantee a superior SLA. The SLA needs to specify the availability percentage along with any scheduled downtime.

Be sure to work with a small business VoIP solutions provider that can meet your bandwidth needs and workload demands. Reliability and quality standards must be established so that your business can create a positive and professional impression when interacting with clients.

Getting the Right VoIP Solutions for Your Business

As you can see, when it comes to VoIP solutions, your business can gain many benefits. The key to enjoying these benefits is ensuring you find the right service provider. Use the information here to ensure the right decision when searching for the best small business VoIP solutions. Allow SIP.US to help find the ideal VoIP options to empower your business communications.

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