Search results for:

Clear and consistent communication is essential no matter the business. Whether you’re managing a small team or scaling a global operation, the way your business connects internally and externally can make or break productivity. That’s where the SIP protocol comes into play. As companies move away from outdated landlines and toward more agile systems, SIP-based…

Like many specialized industries, business communications has developed its own vocabulary over time. Just as doctors, lawyers, and software developers speak in jargon that might sound like gibberish to outsiders, telecom professionals toss around language that can be equally baffling. If you’re not knee-deep in the world of switches, trunks, and protocols on a daily…

How we communicate is just as important as what we say. Businesses are ditching traditional phone lines in favor of flexible, cost-effective alternatives. With the power to transmit voice calls, video conferencing, instant messaging, and more using internet connections instead of copper wires, Voice over Internet Protocol (VoIP) is redefining the modern workplace. So, what…

988 – Access to the National Suicide Prevention Lifeline The 988 ISD code has become a critical lifeline for those facing a mental health crisis or suicidal thoughts. Originally mandated by the Federal Communications Commission (FCC) under the Suicide Hotline Improvement Act of 2018, the three-digit dialing code was designed to replace the cumbersome ten-digit…

Old analog systems are slowly going offline. Many countries are already well on their way to analog switch-off compliance by 2025. However, employees still spend about 400 minutes per day on the phone, so voice communications systems are far from shutting down. That is one reason why 70% of all Canadian and U.S. businesses use…

One of the challenging things about writing about SIP trunking and unified communications is finding the right balance between providing too much technical information and not enough. While deploying and using SIP trunks is fairly straightforward and can be accomplished by someone with no telecommunications background, it is useful to have some technical context when…

Business communication has evolved beyond traditional phones, and IP telephony systems are leading the way. These internet-based solutions enable businesses to make and receive phone calls using internet protocol telephony, replacing outdated landlines with a more scalable, cost-effective, and feature-rich alternative. Unlike traditional phone systems that rely on the public switched telephone network (PSTN), IP…