Call centers are making a much-needed comeback in the United States. A lot of businesses are moving their overseas call centers back to the US, and others are starting to run call centers on their own for the first time.
If you want to run an efficient call center and give your customers the best service possible, don’t fill your new center with traditional landlines. Bring your call center to the 21t century by using a SIP phone service to power your business.
SIP calls can be very beneficial for the average call center. We’re going to give you a quick crash course on why you should seriously consider using SIP services for your center.
Important Benefits of SIP Phone Service
There are a variety of businesses that would benefit from using a SIP service, and call centers stand to benefit a ton because they make and receive so many calls. Plenty of call centers are powered by SIP, and you can bet that the center managers are pleased with the service they get.
After you see all of the benefits of using a SIP trunk service, you’ll be eager to find a provider for your call center.
One of the main reasons why call centers should consider using SIP trunk services is cost. Overall, SIP technology is very cost-effective.
Since SIP technology is done over the internet, companies don’t have to worry about the cost associated with installing a lot of physical wires and other hardware. The cost of installation may seem negligible, but those costs can add up when you have to use dozens of phones.
The cost of services can also save you a considerable amount of money. Some phone services still charge on a per-minute basis. If you find the right SIP provider you can just focus on paying a fixed monthly fee.
In a call center, the level of calls can ebb and flow dramatically through-out the year. You could have a relatively quiet season then find yourself swamped with calls in another.
It can be difficult to keep up with a high call volume, but if your staff can’t handle calls during your peak hours you could end up with a lot of angry customers. You may have plenty of people on staff, but you may not have enough phone lines for everyone to use.
SIP technology is naturally agile and flexible. Like with most cloud technology, it’s very simple to use and change. Once you have your SIP connection up and running you can quickly make capacity adjustments to make sure that everyone is getting the best possible service. And best of all, you can do it all without time-consuming or expensive upgrades to hardware.
Scaling your phone needs can be difficult when you’re dealing with traditional phone lines. Most are sold together in batches and need to be ordered well ahead of time before any work can be done.
SIP connections can be ordered on an individual basis and can usually be accessed immediately. If you find that you’re in a particularly heavy call season, you can easily handle the extra capacity by bringing in new lines. It’ll also be easy to disconnect some lines if you find that you’re slowing down.
Protect Your Business
You never know when something will happen that could affect the ability of your main staff to work.
A snowstorm or extreme weather event could make it impossible for people to come in, or there may be an electrical problem in your town and you could have to deal with a major outage.
If you use SIP services for your call center, you’ll have an easy solution to these problems. Your SIP trunks can be programmed with pre-determined call routing rules. Inbound calls can be automatically forwarded to an alternative call center location.
That automatic call routing can also come in handy when you’re dealing with heavy call volume. Instead of having to wait for someone to take a call in your location, customers can automatically get the help they need from somewhere else.
Welcome Remote Work Opportunities
It isn’t uncommon for call centers to employ remote workers. Their employees get additional flexibility and can work from nearly anywhere, and employers are able to easily get extra coverage from remote employees.
Using a SIP provider can make it possible for employees to work anywhere they have a good internet connection. Remote work is a big perk for employees, and it can help ensure that calls can get answered even if someone isn’t in the office.
This could open up plenty of new opportunities for your business. You could hire people around the world so you can have native language speakers to help your clients. You can also save money on IT and office costs when you hire remote workers.
Improve Your Business
SIP services can give you much more than a way to easily handle calls at your call center. Many services offer a variety of extra features that could help you learn more about your business and think of ways to improve the customer experience.
If you get a service that offers call analytics you can learn a lot about customer behavior. You can track to see when you’re at peak call volume and can get other important information like the length of the call and even location data on where it came from.
A call recording feature can make it easy to access old calls and use them for training purposes. You can also use call records in cases of customer disputes.
Get Your SIP Service Today
A SIP phone service gives call centers a variety of unique advantages. Whether you’re concerned about lowering the cost of your phone services or want to provide a better experience for your customers, SIP services can’t be beaten.
Now that you know about the benefits of SIP services you’re probably feeling eager to sign up services. Luckily for you, we can help get you set up in a matter of minutes.
Fill out our form so we can get you SIP services ASAP.